Refund policy
Returns & Exchanges
We want you (and your dog) to love your WAGD Kit. If something’s not right, here’s how we handle it.
30 Day Returns & Fit Support
Getting the right fit matters.
If your harness isn't quite right, or you've simply changed your mind, you can request a return or size exchange within 30 days of delivery.
To be eligible, items must be:
• Unused, other than trying the item on to check the fit
• In original condition
• With tags attached
• In original packaging
A little dog hair from checking the fit? We understand. A harness that's been out for a few walks? That's no longer a change-of-mind return.
Size exchanges are subject to stock availability.
Return shipping for change-of-mind returns and size exchanges is the responsibility of the customer. Replacement items will be sent at the applicable standard shipping rate for your country.
Once your return arrives at WAGD HQ and has been inspected, we'll process your eligible refund or exchange promptly.
To start a return, log into your Customer Account using the email address you purchased with and follow the prompts.
For assistance, email returns@wagdkit.com.
International Returns
UK and US customers can return or exchange eligible items under the same 30-day policy.
International returns must be sent back to WAGD HQ in Western Australia.
Unless the item is faulty, damaged or we've made an error with your order, return postage is the responsibility of the customer.
We recommend using a tracked postal service for international returns.
Please contact us before sending an international return so we can provide the correct return instructions.
Faulty or Damaged Items
If your item arrives faulty or damaged, or develops a fault that isn't caused by normal wear and tear, chewing, misuse or accidental damage, contact us at returns@wagdkit.com with photos and details of the issue.
We'll assess the issue and provide an appropriate remedy in accordance with the consumer laws that apply to your purchase.
Please don't send a faulty item back before contacting us. We'll let you know what happens next and provide return instructions where required.
Your Consumer Rights
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law or other consumer laws that apply to your purchase.
Where an item is faulty, damaged or otherwise fails to meet applicable consumer guarantees, we'll provide the remedy required by law.
Product Care & Safety
Our Kit is made from high-quality materials, but it is not chew-proof.
Normal wear and tear, accidental damage, chewing, misuse or alteration of the product are not considered manufacturing faults.
Please inspect your dog's harness, lead and hardware regularly and before use. If any part appears worn, damaged or compromised, discontinue use immediately.
These exclusions don't limit any rights you may have where a product fails to meet an applicable consumer guarantee.
Sale Items & Gift Cards
Change-of-mind returns are not available on items marked final sale or on gift cards.
This does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer law.
Need Help?
Not sure about sizing, returns or whether your order is eligible? Get in touch before sending anything back.
We're happy to help.
WAGD
Good Dogs. Better Kit.